Agents are people within your organization whom you want to schedule. They do not need to be a User in Assembled to be an Agent. You can manage the Agents in 'Agents' in the left hand menu. 

How to:

  • Select '+ Add Agent' in the upper right hand corner

  • Fill out the form that pops up for the Agent you'd like to add

  • You can select "Create new User" when creating the Agent to also create a User profile at the same time

  • Click Save


  • The only required information when creating an Agent are their name and the channels they'll be associated to

  • Optional Agent information that can be filled out during creation or at a later date are their email, site: location of the agent, queues: specialization of the agent, teams: reporting structure for the agent, start date, and end date

Note: An Agent is someone who can be scheduled in the staffing timeline and a User is someone who can log in to Assembled. For example, you might have an outsourced provider whose schedules you want to see against your in-house team, but not necessarily have them be a User of Assembled. 

Bulk-adding Agents

If you have many Agents to add, let us know through [email protected] and we can enable an upload button for you to import a CSV of Agents.

Bulk-editing Agents

Selecting the bulk edit button enables you to make changes to team / queues / site allocations of multiple Agents in one click.

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