If you have coordinated a shift swap with a teammate or if a teammate has agreed to cover one of your scheduled Events, you can easily track and make these changes in Assembled.
Navigate to 'My Schedule'
Click on "Swap Shifts" in the top right corner
Note: You can also select "Swap Shifts" when viewing the staffing timeline just above your team's schedule.
Select yourself or another agent in the drop down to view their schedule
Choose which Event you'd like to swap
Select either "Request an exchange" if you are swapping shifts with a teammate or "Request a cover" if a teammate is covering this shift
Click "Confirm Event"
Click "Submit Changes"
Once you have submitted the request, the teammate you selected to swap/cover will be notified via email. This teammate will need to accept the change before any changes are made to the live schedule.