If you have coordinated a shift swap with a teammate or if a teammate has agreed to cover one of your scheduled Events, you can easily track and make these changes in Assembled.
- Navigate to 'My Schedule'
- Click on "Swap Shifts" in the top right corner
Note: You can also select "Swap Shifts" when viewing the staffing timeline just above your team's schedule.
- Select yourself or another agent in the drop down to view their schedule
- Choose which Event you'd like to swap
- Select either "Request an exchange" if you are swapping shifts with a teammate or "Request a cover" if a teammate is covering this shift
- Click "Confirm Event"
- Click "Submit Changes"
Once you have submitted the request, the teammate you selected to swap/cover will be notified via email. This teammate will need to accept the change before any changes are made to the live schedule.