Integrating with Assembled

Once in Assembled, navigate to Settings > Integrations and find your desired platform in the drop down under 'Add Integration'. Once you click Connect, you'll be redirected to authorize Assembled with your contact platform, then redirected back to Assembled if it was successful. Once a contact platform is connected, Assembled will start backfilling your data.

What systems do you integrate with?

We have out of the box, one-click integrations with:

  • Zendesk (Email, Chat, and Talk)

  • Kustomer

  • Intercom

Note: We also support manual imports of data via CSV upload or you can use our API to build a custom integration! If you're interested in an integration that you don't see on the list, get in touch at [email protected].

What do you use the data for?

The data from your contact platform is used to populate metrics such as response time, to generate volume forecasts and in certain cases, we pull Agent status records to inform the real-time overview and Agent Activity Reports.

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