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Assembled
Categories
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Get started
New to Assembled? Start here!
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Schedule
Build, publish and manage agent schedules, time off and schedule requests.
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Forecast and plan
Forecast volume, set staffing requirements and plan BPO capacity.
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Monitor and report
Track real-time activity and measure staffing, team and agent performance.
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AI agents and Copilot
Set up AI agents, workflows, knowledge and Copilot.
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Manage team
Add and manage people, roles, permissions and sign-in.
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Configure
Set up queues, attributes, agent states, scheduling rules and notifications.
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Integrations
Connect your contact platforms, HRIS, calendars and other tools to Assembled.
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Assembled for agents
Manage your schedules, requests, and settings.
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About Assembled
Learn about our policies, report a problem, or get help from the team.