Assembled

Browse by topic

• Get started

  New to Assembled? Start here.

  • Start here
• Schedule

  Build, publish and manage team schedules, time off and schedule requests.

  • Staffing timeline
  • Templates and schedule generation
  • Time off and schedule requests
• Forecast and plan

  Forecast volume, set staffing requirements and plan BPO capacity.

  • Forecasting and staffing requirements
  • BPO management
  • Case lifecycle model (Salesforce, Amazon Connect)
• Monitor and report

  Track real-time activity and measure staffing, team and individual performance.

  • Real-time monitoring
  • Staffing and forecast reports
  • Team and individual performance
  • Metrics and definitions
• AI agents and Copilot

  Set up AI agents, workflows, knowledge and Copilot.

  • Get started with Assembled AI
  • Chat agent
  • Voice agent
  • Email agent and case categorization
  • 5 more
• Manage team

  Add and manage people, roles, permissions and sign-in.

  • People, roles and permissions
  • Single sign-on and provisioning
• Configure

  Set up queues, attributes, agent states, scheduling rules and notifications.

  • Workforce setup
  • Scheduling setup
  • My settings and notifications
• Integrations

  Connect your contact platforms, HRIS, calendars and other tools to Assembled, and use the API, MCP server and data exports.

  • Integration basics
  • Zendesk
  • Salesforce
  • Amazon Connect
  • 8 more
• My Assembled

  For support team members: see your schedule, request time off, check your scorecard, and use Copilot.

  • Getting around
  • Your schedule and time off
  • Your scorecard and Copilot
• About Assembled

  Learn about our policies, report a problem, or get help from the team.

  • Support, billing and release notes
  • Trust, security and accessibility