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Integrating with Helpjuice

Updated

Assembled AI can leverage your Helpjuice knowledge base to help craft customer replies and provide information at an agent’s fingertips.

Helpjuice API Integration

  1. Navigate to the Third-party integrations page within the Configure menu and select Configure integration on the Helpjuice card (under AI products only).

    Configure > Third-party integrations, AI products only section, showing the Helpjuice card with a Configure integration button

    Helpjuice card expanded after Configure integration, with API Key and Subdomain fields and Cancel and Add buttons

  2. Generate an API key from Helpjuice your Company Settings > API credentials and copy into the API Key input.
  3. Input your company’s Helpjuice subdomain.
  4. Click Add and we’ll begin syncing all Helpjuice information for you. Every 15 minutes, Assembled AI will look through your Helpjuice account, and sync any articles that have changed since the last time it checked.

FAQs

Does Assembled AI sync category, hierarchy, and keywords?

Helpjuice articles can have a category, hierarchy (category is a subset of hierarchy), and article keywords. All are mapped to knowledge tags within Assembled AI

How do I limit what Assembled AI has access to?

Assembled AI will sync all information with Helpjuice, but you can delete any information within the Assembled AI knowledge base. Articles that have been previously deleted will not be re-pulled in with each sync.

How are my articles mapped to Assembled AI’s tagging of internal v. external knowledge

  • Public articles within Helpjuice are considered external knowledge within Assembled AI
  • Internal articles within Helpjuice are considered internal knowledge within Assembled AI
  • Private articles within Helpjuice are considered internal knowledge within Assembled AI

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