Plans and permissions:
- Add-on: AI agents or Copilot, billed separately
- Connect Helpjuice: Admin role, or a custom role with Configure third-party integrations set to Can configure third-party integrations
Use the Helpjuice integration to let AI agents and Copilot use your Helpjuice articles when they draft replies to customers and answer your support team’s questions. Assembled syncs all your Helpjuice articles and keeps them up to date.
To set it up, go to Configure > Third-party integrations and find the Helpjuice card under AI products only.
Connect Helpjuice
- In Helpjuice, go to your company settings and create an API key under API credentials.
- In Assembled, go to Configure > Third-party integrations. On the Helpjuice card, select Configure integration.
- In API Key, paste the key.
- In Subdomain, enter your Helpjuice subdomain.
- Select Add.
Assembled starts syncing your articles, and then checks Helpjuice for changed articles every 15 minutes.
How Helpjuice articles are tagged
Each article is tagged with its category, the categories above it, and its keywords. Use these tags in Knowledge mapping rules to control which articles are used for which cases.
Access levels for Helpjuice articles
| Helpjuice article | Access level in Assembled | Used by |
|---|---|---|
| Public | External | Copilot and AI agents |
| Internal | Internal | Copilot only |
| Private | Internal | Copilot only |
To change an article’s access level, see Knowledge access levels.
Limit what Assembled can access
Assembled syncs every article in your Helpjuice account. To stop AI agents and Copilot from using an article, delete it in Configure > Knowledge. Articles you delete there aren’t synced again. See Delete articles.