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Integrating with Confluence

Updated

Assembled AI can leverage your Confluence knowledge to help craft customer replies and automate support cases. 

Confluence Integration

  1. Navigate to the Integrations page within the Setup menu and select Configure Integration.

    Setup > Integrations page with the Confluence card expanded, showing the Domain Name, Email and API Key fields and the Add button

  2. Type in your Domain Name. Note that your domain name must be followed by .atlassian.net. 
  3. Login to Confluence and generate an API key following these instructions. 
    • Note that the integration will only have access to the Confluence data of the user that generates the API key. 
  4. in Email - put in the user email of the person who generated the API key. 
  5. in API Key  - put in the api generated from Confluence
  6. Optional - filter confluence sync to relevant spaces, parents, or labels so that you only pull in the pages relevant to your Assembled AI integration.

Confluence filter options with the Spaces, Ancestors and Labels fields filled in, above the Cancel and Add buttons

Once you've filtered how you'd like, click Add and Assembled AI will start syncing in documents. This integration will re-sync every 15 minutes so you have the latest documents in Assembled AI. Archived documents or previous versions will not be stored. 

FAQs

Does Assembled AI sync category, hierarchy, and keywords?

Confluence articles can have a category / space ID, hierarchy / ancestor page, and article keywords. All are mapped to knowledge tags within Assembled AI.

How do I limit what Assembled AI has access to?

You can limit access by changing the permissions of the account you've synced with, or filtering to specific labels, parent pages, or spaces. You can also delete any information within the Assembled AI knowledge base. Articles that have been previously deleted will not be re-pulled in with each sync.

How are my articles mapped to Assembled AI’s tagging of internal v. external knowledge

  • Public articles within Confluence are considered external knowledge within Assembled AI
  • Internal articles within Confluence are considered internal knowledge within Assembled AI
  • Private articles within Confluence are considered internal knowledge within Assembled AI

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