This article describes how to swap shifts with a teammate or have a teammate cover your shift.
To start, go to the Staffing page and select “Change Shifts”.
Once there, select your name from the list of agents to view your upcoming shifts for the next 10 days. Then, select the shift that you want someone to cover or swap, and hit the “Select Event to Drop” button:
You will then be prompted with two options:
- Request an Exchange
- Request a Cover
1. Request an Exchange
You can select a future scheduled shift from a teammate to swap with your own:
Note: We automatically hide any agents who have scheduled shifts that overlap during the times of your selected shift. If you want to see shifts from all agents, unselect the “Hide Event Conflicts” checkbox in the top right corner.
Once you select a teammate’s shift, you can confirm the swap and the change to the schedule will be applied.
Note: We do not currently require the other party to accept your swap request, so make sure to confirm they are ok with the change before proessing.
2. Request a Cover
You can request someone to cover your shift without taking a shift back in return.
Note: We do not currently require the other party to accept your cover request, so make sure to confirm they are ok with the change before proessing.