Plans and permissions:
- Turn on and set up the extension: Admin role, or a custom role with Configure third-party integrations set to Can configure third-party integrations
- Install and use the extension: Any role
Use the Assembled Chrome extension to capture more of your team members’ work in Assembled and to remind them of what’s next on their schedule. The extension runs in Google Chrome and can:
- Track your team’s activity in Zendesk. See Zendesk activity tracking with the Assembled Chrome extension.
- Track time on approved work websites outside your contact platform. See Website tracking with the Assembled Chrome extension.
- Notify team members before their next event starts. See Upcoming event notifications in the Assembled Chrome extension.
An admin turns it on for your company in Configure > Third-party integrations. Team members then install it from the Chrome Web Store, where it’s listed as Assembled Browser Companion. To read the data it collects, see Activity timeline rows from the Assembled Chrome extension.
How the Assembled Chrome extension works
- The extension works only in Google Chrome.
- It sends data to Assembled only while the team member is signed in to Assembled at app.assembledhq.com in the same browser. If their session ends, tracking and notifications stop until they sign in again.
- Each feature is turned on separately for your whole company, on the extension’s card in Configure > Third-party integrations.
- The extension checks for schedule changes every minute.
Turn on the extension for your team
- Go to Configure > Third-party integrations and select Available.
- Find the Assembled Chrome extension card and select Enable.
- On the connected card, under Availability, check that Agents can connect is on.
- Turn on the features you want: Enable Zendesk activity tracking, Track approved websites, and Notify people about upcoming events.
Your changes save as you make them. Team members can now install the extension and start using it, with no other setup.
Important: Turning off Agents can connect disconnects the extension for your whole company, and stops all of its tracking and notifications.
Install the extension
Every team member who should be tracked or notified installs the extension in Chrome.
- Open Assembled Browser Companion in the Chrome Web Store and add it to Chrome. You can also find it in Assembled: go to Configure > My settings, open Connected apps, and select Connect on Assembled Chrome extension.
- Pin the extension, so its icon is always visible in the Chrome toolbar.
- Sign in to Assembled in Chrome, and stay signed in.
Note: The Assembled Chrome extension entry on Connected apps only links to the Chrome Web Store. It isn’t a separate integration.
What team members see in the extension
Team members select the extension’s icon to open it.
| When the team member is | The extension shows |
|---|---|
| Signed out of Assembled | Welcome to Assembled and a Sign in button |
| Signed in | Their Current event and Next event (or No upcoming events), a View my schedule link, their Zendesk status, and Report a problem |
If a team member is signed out while the extension has something to track or notify them about, the icon shows a red badge with an exclamation mark, and Chrome shows a notification once asking them to sign in. Pinning the extension keeps the badge in view.
Report a tracking problem
If the status the extension shows looks wrong, team members can tell Assembled from the extension.
- Select the extension’s icon, then select Report a problem.
- In Correct status, enter what the status should be.
- Select Submit report.
The extension shows Problem reported, and our team investigates. Team members should also tell their manager or supervisor.