Plans and permissions:
- Contact support from Assembled: Any role
Use this article to find the best way to reach our support team, whether you have a quick question or need technical help, and what to include so we can help quickly. You can also find answers to many common questions in this help center.
Support hours
Our support team works across several time zones and is available Monday to Friday, 3:30 AM to 6:00 PM Pacific Time. We reply to messages that arrive outside these hours as soon as we can.
Contact us from Assembled or chat with us
To reach us without leaving Assembled:
- Select Help at the bottom of the main navigation.
- Select Contact support to send a request to our team, or Visit support center to open this help center.
If Help opens the help center directly, contact us from there.
In the help center, use the chat in the lower-right corner. Our AI chat finds relevant articles and answers common questions, and it can pass your conversation to our support team when you need a person.
Phone
Call us at 680-CALL-CAL (1-680-225-5225).
Our voice AI agent answers and can help with common questions and troubleshooting, using our knowledge base. If it can’t resolve your issue, it files a ticket with the context from your call, and someone from our support team follows up with you.
Email us at support@assembled.com.
We monitor this inbox regularly and usually reply to standard requests within 1 to 2 business days. For a time-sensitive request, include the dates or dependencies involved so we can prioritize it.
Office hours
To talk with our team live, book an office hours session. Book time on our calendar, or email office-hours@assembled.com. So we can prepare and schedule your session, include:
- What you’d like to review or discuss, in as much detail as you can.
- Who from your team we should invite.
- Your preferred time zones or times.
Sessions are 15 minutes by default. If you need more time, we extend the session or schedule another one. For how to prepare and what happens on the call, see Office hours with the Assembled team.
Urgent issues
For a critical or business-impacting issue, say so in your first message so we can prioritize it, for example by putting URGENT in the subject or at the start of your message. Our team watches for these and escalates them as needed.