Within Assembled you can now export your ticket data for a certain period of time. With this export you can see ticket tags, the group name, and the platform id in relation to the Ticket Mapping you've set up. We find this feature helpful with data reconciliation to make sure what's in Assembled matches what's in your support platform.
Go to "Settings" > "Queues and exclusions".
Click "Export ticket mappings" in upper right.
A panel will appear allowing you to choose the date range, platform, and if you want excluded tickets.
- We allow the date ranges of 1 hour, 8 hours and 24 hours for ticket exports.
Click 'Export CSV'.