Use office hours to talk through a specific problem, walk through a configuration question, or agree on next steps for something your team is working on, live and one to one with someone from the Assembled team. This article covers how to book a session and how to get the most out of it, before, during, and after the call.
Book a session
Book an office hours session on our calendar, or email office-hours@assembled.com. Sessions are 15 minutes by default.
For other ways to reach us, see Contact support.
Prepare for the call
Sharing context before the session helps us come prepared, so you get more out of the time. When you book, describe the issue or question you want to cover in as much detail as you can, such as:
- The feature or workflow involved.
- Any error messages or unexpected behavior you’ve seen.
- What you’ve already tried.
What to expect during the call
Be ready to share your screen. Walking through the issue in Assembled is usually the fastest way to find and fix it.
Not everything is resolved on the call itself. The goal is to hear the full context, address what we can during the session, and agree on next steps. Depending on the priority and scope of the issue, we arrange those next steps and confirm them after the session.
After the call
If there are open items after the session, we follow up based on what we discussed. How and when we follow up depends on the complexity and priority of the issue.
If something changes after the call, such as new context, a related issue, or a change in urgency, contact us and we’ll adjust.