How-to connect Zoom Contact Center (ZCC) – Assembled

Overview

If you use ZCC as your telephony platform, connecting ZCC directly to Assembled is the easiest way to ensure that you're pulling in live agent statuses from ZCC. Once connected, your real-time agent statuses will flow into Assembled

Installation

In order to connect Assembled to ZCC simply:

Go to the Configure > Third-party integrations > Available in the Assembled app and search for Zoom
Click Add then enter your Zoom credentials

Third-party integrations Available tab filtered by the search Zoom, showing the Zoom card and its Add button.

ZCC Data in Assembled

Once you've connected ZCC to Assembled, the ZCC integration should appear under your integrations along with the status of the integration.

The Zoom Contact Center card in Third-party integrations, showing Authorized, a Tickets Export button and Connected status

The Realtime agent analysis page listing agents with schedule adherence, source, state, state duration and scheduled activity

Disconnecting Zoom from Assembled (Removing the App)

If you no longer wish to pull ZCC data in to Assembled, you can disconnect the integration either directly in Assembled or from your Zoom accounts.

From Assembled

In the Assembled application go to the Third-party integrations page and select the "..." menu under the Zoom integration widget and click "Disable Integration"

The Zoom Contact Center card with its three-dot menu open, showing Disable integration

From your Zoom account

Login to your Zoom Account and navigate to the Zoom App Marketplace.
Click Manage >> Added Apps or search for the "Assembled" app.
Click the "Assembled" app.
Click Remove.