MaestroQA is a QA platform that is mainly used for grading tickets. More information about MaestroQA can be found here.
Connecting MaestroQA to Assembled
If you run into any issues during this step, please reach out to our Support Team.
- API key
- We will need your API key that is associated with MaestroQA. It’s preferred to have the API key expiration date set to
Never. - More information can be found here.
- We will need your API key that is associated with MaestroQA. It’s preferred to have the API key expiration date set to
- NOTE: This allows Assembled to make API requests on behalf of your account. As a result, this will cause an overall increase in your API usage.
- Successfully connecting MaestroQA will have a Synced, Sync in progress, or Connected field on the specific card in the Settings > Integrations page.
Sync jobs on Assembled
For MaestroQA, these are the sync jobs created:
| Sync job | Definition | Frequency |
|---|---|---|
| backfill | Syncs data in the past, for a total of 5 years from the time the sync job was created. | As fast as possible |
| default | Syncs new and updated data | Every 5 minutes |
Verify the MaestroQA connection
There are two places on Assembled for you to verify if the integration has been correctly added. If either of these display zero or abnormal numbers, please reach out to our Support Team
| Assembled | Type of data |
|---|---|
| Reports → Agent Scorecard | QA score |
MaestroQA endpoints/services that we integrate with
v1/get-export-data
| Question | Answer |
|---|---|
| Do we parse PII data from this endpoint? | No |
| What data does this endpoint provide? | QA data |
| What is the rate limit for this endpoint? | 10 requests / second |
| How often does Assembled hit this endpoint? | Every 5 minutes |
v1/request-raw-export
| Question | Answer |
|---|---|
| Do we parse PII data from this endpoint? | No |
| What data does this endpoint provide? | QA data |
| What is the rate limit for this endpoint? | 1 request / second |
| How often does Assembled hit this endpoint? | Every 5 minutes |
FAQ
- If your account is on the free tier of Maestro, you can still connect MaestroQA to Assembled.
- The data is strictly associated with the ticket review and contains data such as who graded it when it was graded, and the ticket ID, so there is no PII data being sent through.
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