Features

BPO Management

• BPO planner
• BPO heatmaps
• Restricted sites
• WFM Integration

Configuration

• End of shift state exclusions
• Setting up your chatbot to work with Assembled

Forecasting

• Forecasting models
• Forecast CSV uploads
• Forecast Adjustment Walkthrough

Admin

• How to delete and restore a user in Assembled
• The People page
• Managing roles and permissions

The Staffing Timeline

• Resolving outdated schedule changes on the Staffing timeline
• Publishing Test Schedules
• Understanding the Staffing Timeline
• Viewing and formatting schedules
• Creating and modifying schedules
• Keyboard shortcuts

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Automations

• Event Optimizations
• Deleted gap filling for Google Calendar meetings

Forecasting Email SLA

• Email SLA and Backlog Forecasting

Templates

• Using templates
• Setting a template's timezone to account for daylight savings

Timeoff

• Updated time off requests
• Managing time off requests

Best practice around Daylight savings

• Daylight Savings