Assembled Assist

Getting started

• What is Assembled Assist?

New Agents/Managers

• Using the Assembled Assist Zendesk app
• Reviewing Quality Evaluations

New Admins

• Style Guide customization and best practices
• Automations: Resolution paths
• Automations: Backlog management

Integrations

• Integrating Assist with Zendesk
• Integrating with Guru
• Integrating with Google Drive
• Integrating with Notion
• Setting up the Slack app

Knowledge management

• Best practices to optimize your support knowledge base for AI
• Assist Knowledge Management: How does it work?
• Assist: internal vs external knowledge

Security

• How does Assembled Assist handle PII?
• Frequently Asked Questions (FAQs)

Reports

• Usage tagging in Zendesk
• Assembled Assist Metrics: Understanding CSAT