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Assembled
Assembled Assist

Assembled Assist

Assist AI Agent and Copilot work seamlessly across chat, email, voice, Slack, help centers, and more — all from one unified system — to make every customer touchpoint exceptional.

Getting started

What is Assembled Assist?
Assist Roles and Permissions
Integrating Assist with Zendesk
Style Guide customization and best practices

Copilot

How to create wrap up templates
Agent Guidance
Language translation with Assembled Assist
Setting up the Slack app
Using the Assembled Assist Zendesk app

Assist AI Agents

'Agent Review' for workflows
Automations: Building workflows
Assist for Case Categorization

AI Agent for Voice

Zendesk talk integration details
AI Agent for Voice: Overview

AI Agent for Chat

Assist AI Agent for Chat: Overview
Assist for Chat: Quick Installation
Assist for Chat: Advanced installation methods

Knowledge management

Assist Knowledge Management: How does it work?
Best practices to optimize your support knowledge base for AI
Assist: internal vs external knowledge
Integrating with Confluence
Integrating with Helpjuice
Integrating with Guru

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Reporting and Quality

Understanding the Agent usage report
Usage tagging in Zendesk
Assembled Assist Metrics: Understanding CSAT
Reviewing Quality evaluations

Security

How does Assembled Assist handle PII?
Assembled Security: Frequently Asked Questions (FAQs)

Assembled