Assist features

Getting started

• What is Assembled Assist?
• Assist Roles and Permissions
• Integrating Assist with Zendesk
• Style Guide customization and best practices

Copilot

• Copilot Translations
• How to create wrap up templates
• Agent Guidance
• Setting up the Slack app
• Using the Assembled Assist Zendesk app

Assist AI Agents

• Assist Workflow Builder - Custom Endpoint Integrations
• How to configure autosend user and bot allowlist settings for workflow replies
• 'Agent Review' for workflows
• Automations: Building workflows
• Assist for Case Categorization

AI Agent for Voice

• Zendesk talk integration details
• AI Agent for Voice: Overview

AI Agent for Chat

• Assist AI Agent for Chat: Overview
• Assist for Chat: Quick Installation
• Assist for Chat: Advanced installation methods

Knowledge management

• Assist Knowledge Management: How does it work?
• Best practices to optimize your support knowledge base for AI
• Assist: internal vs external knowledge
• Integrating with Confluence
• Integrating with Helpjuice
• Integrating with Guru

See all 8 articles

Reporting and Quality

• Understanding the Agent usage report
• Usage tagging in Zendesk
• Assembled Assist Metrics: Understanding CSAT
• Reviewing Quality evaluations

Security

• How does Assembled Assist handle PII?
• Assembled Security: Frequently Asked Questions (FAQs)