Getting Started

Basics

• The Assembled glossary
• User settings page
• Signing in

New agents

• Viewing your own schedule
• Requesting time off

New admins

• Configuring agent state mappings
• Filters: Sites and Teams
• Integrating a contact platform
• Queue configuration & ticket exclusions
• Creating event types

Contact platform integrations

• Zendesk unified agent statuses
• How to migrate to a new contact platform from an existing one
• How to connect Zendesk Messaging
• How to connect Five9
• How to connect Intercom
• How to connect Zendesk Talk

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Supporting integrations

• Setting up Google Calendar keyword event mapping