Basics
New agents
New admins
- Configuring agent state mappings
- Filters: Sites and Teams
- Integrating a contact platform
- Queue configuration & ticket exclusions
- Restoring a Deleted User
- Creating event types
Contact platform integrations
- How to connect Salesforce Service Cloud
- How to connect Kustomer
- How-to connect Amazon Connect (Early Access Only)
- Uploading Historical Amazon Connect Contact Trace Record (CTR) Data in to Assembled
- How-to connect Talkdesk
- How-to connect UJET