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  1. Assembled
  2. Getting Started

Getting Started

New to Assembled? Start here!

Basics

  • The Assembled glossary
  • User settings page
  • Signing in

New agents

  • Viewing your own schedule
  • Requesting time off

New admins

  • Configuring agent state mappings
  • Filters: Sites and Teams
  • Integrating a contact platform
  • Queue configuration & ticket exclusions
  • Creating event types

Contact platform integrations

  • How to migrate to a new contact platform from an existing one
  • How to connect Zendesk Messaging
  • How to connect Five9
  • How to connect Intercom
  • How to connect Zendesk Talk
  • How to connect Zendesk Chat
See all 14 articles

Supporting integrations

  • How to connect Klaus
  • Setting up Google Calendar keyword event mapping
  • Integrating a QA platform
  • How-to connect MaestroQA
Assembled