Setting up Assembled

Basics

• The Assembled glossary
• Signing in
• How to toggle between color modes in Assembled
• Localizing Dates and Times
• Creating Filters
• Creating event types

Contact platform integrations

• How to connect Kustomer
• Integrating a contact platform
• How-to connect Amazon Connect (Early Access Only)
• Uploading Historical Amazon Connect Contact Trace Record (CTR) Data in to Assembled
• Kustomer integration API key permissions
• How-to connect Talkdesk

See all 8 articles

Queues

• Queue configuration & ticket exclusions
• How to export your ticket mapping

Supporting integrations

• Setting up Google Calendar keyword event mapping
• Integrating a QA platform
• How-to connect MaestroQA

Agent States

• Configuring agent state mappings