Setting up Assembled

Basics

• Creating Filters
• The Assembled glossary
• Signing In
• Localizing Dates and Times
• How to Toggle Between Color Modes in Assembled
• Creating Event Types

Contact platform integrations

• How-to: Zoom Contact Center (ZCC)
• How-to: Talkdesk
• Integrating a Contact Platform
• How-to: UJET
• Kustomer Integration API Key Permissions

Queues

• Queue Configuration & Ticket Exclusions
• Queues and Ticket Mapping
• How to Export Your Ticket Mapping

Supporting integrations

• How-to: MaestroQA
• Integrating a QA platform
• Setting up Google Calendar Keyword Event Mapping

Agent States

• Configuring Agent State mappings