Getting Started

Basics

• The Assembled glossary
• User settings page
• Signing in

New agents

• Viewing your own schedule
• Requesting time off

New admins

• Configuring agent state mappings
• Filters: Sites and Teams
• Integrating a contact platform
• Queue configuration & ticket exclusions
• Creating event types

Contact platform integrations

• How to migrate to a new contact platform from an existing one
• How to connect Zendesk Messaging
• How to connect Five9
• How to connect Intercom
• How to connect Zendesk Talk
• How to connect Zendesk Chat

See all 14 articles

Supporting integrations

• How to connect Klaus
• Setting up Google Calendar keyword event mapping
• Integrating a QA platform
• How-to connect MaestroQA