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  1. Assembled
  2. Setting up Assembled

Setting up Assembled

Basics

  • The Assembled glossary
  • Signing in
  • How to toggle between color modes in Assembled
  • Localizing Dates and Times
  • Creating Filters
  • Creating event types

Contact platform integrations

  • How to connect Kustomer
  • Integrating a contact platform
  • How-to connect Amazon Connect (Early Access Only)
  • Uploading Historical Amazon Connect Contact Trace Record (CTR) Data in to Assembled
  • Kustomer integration API key permissions
  • How-to connect Talkdesk
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Queues

  • Queue configuration & ticket exclusions
  • How to export your ticket mapping

Supporting integrations

  • Setting up Google Calendar keyword event mapping
  • Integrating a QA platform
  • How-to connect MaestroQA

Agent States

  • Configuring agent state mappings
Assembled