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Assembled
Realtime Metrics and Reporting
Realtime Metrics and Reporting
People performance
Understanding the Agent states export
Understanding the Agent scorecard report
Understanding the Team performance report
Understanding the Agent activity report
Schedules and Staffing
Understanding the Schedule analytics report
Understanding the Staffing heatmap report
Realtime Overview
Setting up the Realtime overview
Understanding the Realtime overview
Contact volume
Understanding the Forecasted vs. actual report
Understanding the Trend analytics report
Metrics in Assembled
List of metrics and definitions