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  1. Assembled
  2. Realtime Metrics and Reporting in Assembled

Realtime Metrics and Reporting in Assembled

Realtime Overview

  • Setting up the Realtime Overview
  • Understanding the Realtime Overview

Contact volume

  • Understanding the Forecasted vs. Actual Report
  • Understanding the Trend Analytics Report

People performance

  • Understanding the Agent Scorecard Report
  • Understanding the Team Performance Report
  • Understanding the Agent Activity Report

Schedules and Staffing

  • Understanding the Schedule Analytics Report
  • Understanding the Staffing Heatmap Report
Assembled