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  1. Assembled
  2. Realtime Metrics and Reporting

Realtime Metrics and Reporting

People performance

  • Understanding the Agent states export
  • Understanding the Agent scorecard report
  • Understanding the Team performance report
  • Understanding the Agent activity report

Schedules and Staffing

  • Understanding the Schedule analytics report
  • Understanding the Staffing heatmap report

Realtime Overview

  • Setting up the Realtime overview
  • Understanding the Realtime overview

Contact volume

  • Understanding the Forecasted vs. actual report
  • Understanding the Trend analytics report

Metrics in Assembled

  • List of metrics and definitions
Assembled