Realtime Metrics and Reporting in Assembled

Realtime Overview

• Setting up the Realtime Overview
• Understanding the Realtime Overview

Contact volume

• Understanding the Forecasted vs. Actual Report
• Understanding the Trend Analytics Report

People performance

• Understanding the Agent Scorecard Report
• Understanding the Team Performance Report
• Understanding the Agent Activity Report

Schedules and Staffing

• Understanding the Schedule Analytics Report
• Understanding the Staffing Heatmap Report