Alex Zhang
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Activity overview
Latest activity by Alex Zhang-
Alex Zhang created an article,
Case Lifecycle Real-Time Dashboard
Please refer to Case Lifecycle model (Salesforce Service Cloud) & Case Lifecycle model (Amazon Connect) for an overview of the model. The Realtime overview allows you to monitor a consolidated view...
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Alex Zhang created an article,
Case Lifecycle Staffing Timeline
Please refer to Case Lifecycle model (Salesforce Service Cloud) for an overview of the model. Note, that the Case Lifecycle model is currently only supported for Salesforce Service Cloud and Amazon...