Tara Parkman

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Activity overview

Latest activity by Tara Parkman
  • Tara Parkman created an article,

    Event Optimizations

    Event Optimizations allow you to optimize a set of events using a set of parameters that you specify. Imagine you are scheduling lunches and break around agent chat time to maximize coverage while ...

  • Tara Parkman created an article,

    Configuring Agent State mappings

    Agent State mappings allow you to define what it means for an agent to be in or out of adherence. These mappings will power the adherence metrics you see across Assembled, including in the Realtime...

  • Tara Parkman created an article,

    Setting up the Realtime Overview

    Bring all of your support data sources together in one place to create an eagles-eye view of your support operation.   Keep track of key metrics Display key metrics for each channel, optionally bro...

  • Tara Parkman created an article,

    Understanding the Realtime Overview

    The Realtime Overview allows you to bring all of your support data sources together in one place to create an eagles-eye view of your support operation! If you haven't set up your dashboard yet, ch...

  • Tara Parkman created an article,

    Are You SOC-2 Compliant?

      Yes, Assembled currently holds a report on compliance for the SOC-2 Type II standard. This includes an audit by a third-party and our philosophy and approach for information security management, ...

  • Tara Parkman created an article,

    Reporting a Security Issue or Vulnerability

    We take security at Assembled very seriously and are committed to investigating all reported security issues or vulnerabilities. If you believe you’ve discovered a bug in Assembled's security, plea...

  • Tara Parkman created an article,

    Creating Filters

    Filters allow you view your staffing timeline, forecasting, and reporting with greater granularity. They also help you keep your agents organized.There are two types of filters: Sites and Teams. Th...

  • Tara Parkman created an article,

    Creating Event Types

    Events are the blocks of time you use to schedule your team. In Assembled we categorize Events in three ways: Default- Default Event types, also known as Non-productive events, are Events that ar...

  • Tara Parkman created an article,

    Understanding How We Bill

    This article applies to Assembled's standard billing plans and services agreement. If you are on a custom plan, please contact us at support@assembled.com.Assembled bills on the first of each month...

  • Tara Parkman created an article,

    How to Export Your Ticket Mapping

    Within Assembled you can now export your ticket data for a certain period of time. With this export you can see ticket tags, the group name, and the platform id in relation to the Ticket Mapping yo...