JB
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Activity overview
Latest activity by JB-
JB created an article,
Managing roles and permissions
There are four User roles to choose from when adding a new User to an Assembled account. Those roles are Administrator, Manager, Team Lead and Standard. Each role impacts the visibility of pages ...
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JB created an article,
Understanding the Staffing heatmap report
This report combines the unique configurations you set with the awesome power of our contact volume forecast to give you a granular break down of your staffing needs by day, time, and channel. You ...
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JB created an article,
The Assembled glossary
Looking to understand a term we haven't listed here? Ask us in a message and we can add it to the list! A-H Abandon rate (ABN): The number of customers who abandon the Queue after waiting for a gi...