JB
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Activity overview
Latest activity by JB-
JB created an article,
Understanding the Staffing heatmap report
The Staffing heatmap report provides a comprehensive breakdown of your staffing needs across different days, times, channels, and queues. By leveraging our contact volume forecast and configured co...
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JB created an article,
The Assembled glossary
Looking to understand a term we haven't listed here? Ask us in a message and we can add it to the list! A-H Abandon rate (ABN): The number of customers who abandon the Queue after waiting for a gi...