JB

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Activity overview

Latest activity by JB
  • JB created an article,

    Managing roles and permissions

    There are four User roles to choose from when adding a new User to an Assembled account. Those roles are Administrator, Manager, Team Lead and Standard.   Each role impacts the visibility of pages ...

  • JB created an article,

    The People page

    The People page is where you can add, edit, invite or delete relevant team members in Assembled. You can manage their filters and permissions as well as dictate whether or not they can be scheduled...

  • JB created an article,

    Understanding the Staffing heatmap report

    This report combines the unique configurations you set with the awesome power of our contact volume forecast to give you a granular break down of your staffing needs by day, time, and channel. You ...

  • JB created an article,

    The Assembled glossary

    Looking to understand a term we haven't listed here? Ask us in a message and we can add it to the list!  A-H Abandon rate (ABN): The number of customers who abandon the queue after waiting for a gi...