JB

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Activity overview

Latest activity by JB
  • JB created an article,

    Managing roles and permissions

    There are five User roles to choose from when adding a new User to an Assembled account. Those roles are Administrator, Manager, Team Lead, Standard, and Basic. Admin: Typically the role used for a...

  • JB created an article,

    Understanding the Staffing heatmap report

    This report combines the unique configurations you set with the awesome power of our contact volume forecast to give you a granular break down of your staffing needs by day, time, and channel. You ...

  • JB created an article,

    The Assembled glossary

    Looking to understand a term we haven't listed here? Ask us in a message and we can add it to the list!  A-H Abandon rate (ABN): The number of customers who abandon the Queue after waiting for a gi...