Sam Dehart

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Activity overview

Latest activity by Sam Dehart
  • Sam Dehart created an article,

    Event Optimizations

    This feature is a part of Assembled's Pro and Enterprise plan. Please see our Plans page for additional details about our Assembled plans and associated features, and please contact the Assembled t...

  • Sam Dehart created an article,

    Configuring agent state mappings

    Agent state mappings allow you to define what it means for an agent to be in or out of adherence. These mappings will power the adherence metrics you see across Assembled, including in the Realtime...

  • Sam Dehart created an article,

    Understanding Realtime overview

    The Realtime overview allows you to consolidate all your support data sources in a single location, creating an eagle-eye view of your support operation. You can customize this page with the channe...

  • Sam Dehart created an article,

    SOC-2 compliance

      Assembled is SOC-2 compliant and currently holds a report on compliance for the SOC-2 Type II standard. This includes an audit by a third-party and our philosophy and approach for information sec...

  • Sam Dehart created an article,

    Reporting a security issue or vulnerability

    We take security at Assembled very seriously and are committed to investigating all reported security issues or vulnerabilities. If you believe you’ve discovered an issue with Assembled's security,...

  • Sam Dehart created an article,

    Understanding How We Bill

    This article applies to Assembled's standard billing plans and services agreement. If you are on a custom plan, please contact us at support@assembled.com.Assembled bills on the first of each month...

  • Sam Dehart created an article,

    How to export your ticket mapping

    Within Assembled you can now export your ticket data for a certain period of time. With this export you can see ticket tags, the group name, and the platform id in relation to the Ticket Mapping yo...

  • Sam Dehart created an article,

    Switching from secondary Google Calendar to primary Google Calendar syncs and vice versa

    Head over to Settings > Integrations. 2. Open the overflow menu, and click the Disable integration button. 3. As a precaution - we ask you a second time if you really want to disable the sync ...

  • Sam Dehart created an article,

    Using the Google Calendar → Assembled integration

    The Google Calendar ➡ Assembled integration allows you to sync events from Google Calendar into Assembled. Events will appear on agents' schedules without needing to create them yourself.   Setting...

  • Sam Dehart created an article,

    Setting up Google Calendar keyword event mapping

    With Assembled your team has the ability to sync Google Calendar meetings with Assembled events. This article will walk you through the process of configuring how those meetings map to events withi...