Sam (she/her)
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Activity overview
Latest activity by Sam (she/her)-
Sam (she/her) created an article,
Event optimizations
This feature is a part of Assembled's Pro and Enterprise plans. Please see our Plans page for additional details about our plans and associated features, and please contact the Assembled team at su...
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Sam (she/her) created an article,
Configuring agent state mappings
Agent state mappings allow you to define what it means for an agent to be in or out of adherence. These mappings will power the adherence metrics you see across Assembled, including in the Real-tim...
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Sam (she/her) created an article,
Understanding Realtime overview
The Realtime overview allows you to monitor a consolidated view of your support data sources in a single location for day-of, real time management of your organization. Configuration and setup T...
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Sam (she/her) created an article,
SOC 2
Assembled is SOC 2 Type II compliant, having undergone a rigorous audit by a third-party to meet the highest standards of information security. This includes our robust approach to security managem...
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Sam (she/her) created an article,
Reporting a security issue or vulnerability
We take security at Assembled very seriously and are committed to investigating all reported security issues or vulnerabilities. If you believe you’ve discovered an issue with Assembled's security,...
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Sam (she/her) created an article,
How does Assembled’s billing work?
Need to understand how Assembled bills for your plan? Here are the details. This article is about our standard billing plans and Services Agreement. If you're on a custom plan, contact us at sup...
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Sam (she/her) created an article,
How to export your ticket mapping
Within Assembled you can now export your ticket data for a certain period of time. With this export you can see ticket tags, the group name, and the platform id in relation to the Ticket Mapping yo...
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Sam (she/her) created an article,
Switching from secondary Google Calendar to primary Google Calendar syncs and vice versa
Head over to Settings > Integrations. 2. Open the overflow menu, and click the Disable integration button. 3. As a precaution - we ask you a second time if you really want to disable the sync ...
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Sam (she/her) created an article,
Using the Google Calendar → Assembled integration
The Google Calendar ➡ Assembled integration allows you to sync events from Google Calendar into Assembled. Events will appear on agents' schedules without needing to create them yourself. Settin...
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Sam (she/her) created an article,
Setting up Google Calendar keyword event mapping
With Assembled, your team has the ability to sync Google Calendar meetings with Assembled events. This article will walk you through the process of configuring how those meetings map to events with...