Assembled Team
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Activity overview
Latest activity by Assembled Team-
Assembled Team created an article,
Universal Search: Elevate Your Shortcut Game
Navigating swiftly through myriad features becomes a seamless task with Assembled’s Universal Search! You are able to search agents, pages, and filters to easily find what you need. Mac Users Activ...
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Assembled Team created an article,
List of metrics and definitions
Important note: Certain metrics rely on a concept of “productive” time which is defined as time that an agent is in a certain state/status which is marked as “productive” work time in Assembled’s S...
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Assembled Team created an article,
Forecast models
This feature is a part of Assembled's Pro and Enterprise plan. Please see our Plans page for additional details about our Assembled plans and associated features, and please contact the Assembled t...
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Assembled Team created an article,
How-to connect Zoom Contact Center (ZCC)
Overview If you use ZCC as your telephony platform, connecting ZCC directly to Assembled is the easiest way to ensure that you're pulling in live agent statuses from ZCC. Once connected, your real-...
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Assembled Team created an article,
Queue configuration & ticket exclusions
This feature is a part of Assembled's Pro and Enterprise plan. Please see our Plans page for additional details about our Assembled plans and associated features, and please contact the Assembled t...
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Assembled Team created an article,
Forecast CSV uploads
Introduction Assembled will automatically forecast contacts and reopens for you, but if you wish to override that forecast and use your own, you can either do so using our API or uploading a comma-...
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Assembled Team created an article,
Email SLA and Backlog Forecasting
This feature is a part of Assembled's Pro and Enterprise plan. Please see our Plans page for additional details about our Assembled plans and associated features, and please contact the Assembled t...
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Assembled Team created an article,
How to configure Okta for Assembled
Requirements In order to proceed with configuring login with SSO through Okta, you must: Have access to an Okta tenant. Be an Okta administrator to that tenant. Have an Assembled-provisioned compa...
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Assembled Team created an article,
Time tracking in Zendesk
Overview When running a high performing support organization, it's important to measure agents and teams against the right and accurate metrics. Furthermore, especially if live channels constitutes...
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Assembled Team created an article,
Understanding the Schedule analytics report
This report gives insight into scheduling patterns specific to the event types you set up in your account. From this report, you can answer questions like: "How many hours of meetings do my agents ...