Assembled Team
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Activity overview
Latest activity by Assembled Team-
Assembled Team created an article,
List of metrics and definitions
Important note: Certain metrics rely on a concept of “productive” time which is defined as time that an agent is in a certain state/status which is marked as “productive” work time in Assembled’s S...
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Assembled Team created an article,
Forecasting models
Overview This document describes the various forecast model offered by Assembled. Note that forecasts can be generated for each channel-queue pair. Furthermore, forecasts can either keep updating u...