Assembled Team

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Latest activity by Assembled Team
  • Assembled Team created an article,

    List of metrics and definitions

    Important note: Certain metrics rely on a concept of “productive” time which is defined as time that an agent is in a certain state/status which is marked as “productive” work time in Assembled’s S...

  • Assembled Team created an article,

    Forecasting models

    Overview This document describes the various forecast model offered by Assembled. Note that forecasts can be generated for each channel-queue pair. Furthermore, forecasts can either keep updating u...