Assembled Team
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Activity overview
Latest activity by Assembled Team-
Assembled Team created an article,
Alvaria Aspect Schedule Integration
BPOs using Aspect can integration their schedules directly with Assembled. Create an integration following the instructions at WFM Integrations and choose Alvaria as the scheduling platform. The ...
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Assembled Team created an article,
Language translation with Assembled Assist
With translations, Assembled Assist enables your workforce to easily support your global customer base in their native language(s). Assist automatically translates cases between a customer’s native...
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Assembled Team created an article,
Best practices to optimize your support knowledge base for AI
Integrating AI into your customer support can significantly enhance user experience by providing quick and accurate responses. However, the effectiveness of AI largely depends on the quality an...
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Assembled Team created an article,
Setting up time off rules
Time off rules let you set up your time off policies in Assembled so employees can’t submit requests that are outside of your parameters. With time off rules, you can make sure employees submitting...
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Assembled Team created an article,
How to connect Gladly
Assembled integrates with the Gladly contact platform allowing your ticket data to be forecasted and tracked in our system. This article will walk through how to set up the integration and verify t...
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Assembled Team created an article,
Occupancy in Assembled
What is occupancy? Configuring occupancy in Assembled Examples Visualization What is occupancy? Occupancy is a core metric in workforce management that reflects how busy agents are during their...
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Assembled Team created an article,
Extra work and Voluntary time off
Your team can go through the extra work (EW) and voluntary time off (VTO) workflow with the following steps: Managers make event types eligible for EW: Make certain event types eligible to be sch...
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Assembled Team created an article,
How to connect Observe.AI
QA integrations are available on our Pro and Enterprise tier. If you are interested in utilizing this integration but need a different tier, please reach out to support@assembledhq.com. This guide ...
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Assembled Team created an article,
Notifications
Assembled has a range of notification triggers (things that you get notified about) and channels (ways that you can get notified). To get started, navigate to the Notifications tab in Company setti...
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Assembled Team created an article,
Installing the Assembled App for Salesforce Service Cloud
Note: this article details instructions for how to install the Assembled App for Salesforce Service Cloud, which allows agents to access read-only access to their schedules. For detailed instructio...