Assembled Team

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Activity overview

Latest activity by Assembled Team
  • Assembled Team created an article,

    Release Notes

    See the latest feature releases on our What's New page. This page is updated monthly. You can also access the What's New page via the Assembled app: Navigate to the Help menu. Click to open the me...

  • Assembled Team created an article,

    Seasonal model configuration

    This feature is part of Assembled's Pro and Enterprise plan. Please see our Plans page for additional details about our Assembled plans and associated features, and please contact the Assembled tea...

  • Assembled Team created an article,

    Setting up the Slack app

    Overview Assembled Assist is a solution designed to streamline your support operations by providing instant access to answers for your customer support team. With the Slack app, Assembled Assist's ...

  • Assembled Team created an article,

    Queue/Exclusion AND Rules

    AND rules allow you to express more complicated boolean logic for queue and exclusion ticket mappings. Whereas previously you could only express mappings with the OR boolean operator, with this fea...

  • Assembled Team created an article,

    Agent shift patterns

    With agent shifts, you can store each agent’s working hours to assist with ease of schedule and improved accuracy of time off reporting in Assembled. Gone are the days of bookkeeping shift informat...

  • Assembled Team created an article,

    Agent state editing

    In Assembled, you can manually edit agent states directly in the Agent scorecard. This can be helpful if you notice any discrepancies in an agent's states or if you'd like to make corrections to an...

  • Assembled Team created an article,

    Clock-in/Clock-out metrics: Schedule adherence

    What is Schedule adherence? Setting up Utilizing Schedule adherence By default, Assembled only calculates adherence for Productive events. But you may also want to track that agents are taking thei...

  • Assembled Team created an article,

    Adding additional columns to Staffing timeline

    Assembled provides Forecasted volume, Forecasted SLA, Distinct agents, and Staffing metrics on the Staffing timeline to help you schedule agents. We do offer a way to add columns to your timeline s...

  • Assembled Team created an article,

    Finding your forecast model

    Choosing a forecast model is a vital part in getting the most out of Assembled’s Forecasting feature. This article will walk through how to analyze forecast data to find your best fit model. Unders...

  • Assembled Team created an article,

    Universal Search: Elevate Your Shortcut Game

    Navigating swiftly through myriad features becomes a seamless task with Assembled’s Universal Search! You are able to search agents, pages, and filters to easily find what you need. Mac Users Activ...