Assembled Team
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Activity overview
Latest activity by Assembled Team-
Assembled Team created an article,
Best practices to optimize your support knowledge base for AI
Integrating AI into your customer support can significantly enhance user experience by providing quick and accurate responses. However, the effectiveness of AI largely depends on the quality an...
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Assembled Team created an article,
Setting up time off rules
Time off rules let you set up your time off policies in Assembled so employees can’t submit requests that are outside of your parameters. With time off rules, you can make sure employees submitting...
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Assembled Team created an article,
How to connect Gladly
Assembled integrates with the Gladly contact platform allowing your ticket data to be forecasted and tracked in our system. This article will walk through how to set up the integration and verify t...
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Assembled Team created an article,
Occupancy in Assembled
What is occupancy? Configuring occupancy in Assembled Examples Visualization What is occupancy? Occupancy is a core metric in workforce management that reflects how busy agents are during their...
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Assembled Team created an article,
How to connect Observe.AI
QA integrations are available on our Pro and Enterprise tier. If you are interested in utilizing this integration but need a different tier, please reach out to support@assembledhq.com. This guide ...
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Assembled Team created an article,
Slack notifications for realtime
Assembled's Slack notifications feature allows you to set up alerts when agents exceed adherence or state duration limits as well as when metrics for channels and queues cross certain thresholds. L...
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Assembled Team created an article,
Installing the Assembled App for Salesforce Service Cloud
The Assembled App for Salesforce Service Cloud allows agents to access their daily schedules in the place where they're doing their work. Service Cloud admins can install this app on behalf of thei...
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Assembled Team created an article,
Assist: internal vs external knowledge
What is internal knowledge? Assist defines internal knowledge as articles and help center documents that only agents and team leads should have access to. End users such as customers would not have...
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Assembled Team created an article,
Exporting to Google Sheets
Assembled supports exports to Google Sheets, which enables you to seamlessly export data from Assembled for analysis in Google Sheets or import your data via Google Sheets into your data warehouse ...
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Assembled Team created an article,
Release Notes
See the latest feature releases on our What's New page. This page is updated monthly. You can also access the What's New page via the Assembled app: Navigate to the Help menu. Click to open the me...