Lexi De Veaux
- Total activity 22
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Activity overview
Latest activity by Lexi De Veaux-
Lexi De Veaux created an article,
How to connect Five9
Assembled integrates with Five9 — telephony platform that is mainly used for phone and chat— allowing your ticket data to be forecasted and tracked in our system. This article will walk through how...
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Lexi De Veaux created an article,
How to connect Intercom
Assembled integrates with Intercom — a contact platform that is mainly used for chat and email — allowing your conversation data to be forecasted and tracked in our system. This article will walk t...
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Lexi De Veaux created an article,
How to connect Zendesk Talk
Zendesk Talk is a telephony platform that is mainly used for phone calls. More information about Zendesk Talk can be found here. In order to connect to Zendesk Talk you will first need to connect t...
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Lexi De Veaux created an article,
How to connect Zendesk Chat
Zendesk Chat is a contact platform that is mainly used for chats. More information about Zendesk Chat can be found here. In order to connect to Zendesk Chat you will first need to connect to Zende...
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Lexi De Veaux created an article,
How to connect Zendesk Support
Assembled integrates with the Zendesk support contact platform allowing your ticket data to be forecasted and tracked in our system. The most unique thing about the Zendesk integration is that is i...
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Lexi De Veaux created an article,
Understanding the Forecast management report
This feature is a part of Assembled's Pro and Enterprise plan. Please see our Plans page for additional details about our Assembled plans and associated features, and please contact the Assembled...
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Lexi De Veaux created an article,
How to connect Salesforce Service Cloud
Assembled integrates with the Salesforce Service Cloud contact platform allowing your ticket data to be forecasted and tracked in our system. This article will walk through how to setup the integra...
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Lexi De Veaux created an article,
Staffing timeline: viewing and formatting schedules
In the Staffing timeline page, viewing and formatting schedules can be done quite easily using the compressed toolbar as well as the filter bar. Please find an outline of how to use these below: Co...
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Lexi De Veaux created an article,
Filters: Sites and Teams
Filters allow you view your staffing timeline, forecasting, and reporting with greater granularity. They also help you keep your agents organized. They only filter the agents displayed and do not f...
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Lexi De Veaux created an article,
Creating event types
Events are the blocks of time you use to schedule your team. In Assembled we categorize events in three ways: Default: also known as non-productive events, are events that are not related to a ch...