Lexi-De-Veaux

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Activity overview

Latest activity by Lexi-De-Veaux
  • Lexi De Veaux created an article,

    Understanding advanced capacity splitting

    Introduction Advanced capacity splitting is designed to provide a more accurate calculation of agent hours and staffing across different queues and channels. By understanding and utilizing this fea...

  • Lexi De Veaux created an article,

    Zendesk unified agent statuses

    Assembled integrates with Zendesk's unified agent status feature allowing you to track agents' statuses in Assembled for adherence reporting.    Preparing your Zendesk unified agent statuses Please...

  • Lexi De Veaux created an article,

    Conversation uploads

    Assembled will automatically backfill ticket data from your contact platform(s) that you've integrated with. If you wish to upload data from a platform that Assembled doesn't have a native integrat...

  • Lexi De Veaux created an article,

    How to migrate to a new contact platform from an existing one

    Occasionally, your business may want to switch from your existing contact platform to a new contact platform. We recommend reviewing this article and choosing one of the 2 proposed paths forward to...

  • Lexi De Veaux created an article,

    How to connect Zendesk Messaging

    Assembled integrates with Zendesk messaging through the Zendesk support contact platform allowing your ticket data to be forecasted and tracked in our system. Table of Contents  Preparing your Zend...

  • Lexi De Veaux created an article,

    Setting up your chatbot to work with Assembled

    Chatbots are becoming increasingly common ways of serving your customers, and we want to ensure that we can best support your evolving business. This article will lay out the two most common ways t...

  • Lexi De Veaux created an article,

    How to connect Five9

    Assembled integrates with Five9 — telephony platform that is mainly used for phone and chat— allowing your ticket data to be forecasted and tracked in our system. This article will walk through how...

  • Lexi De Veaux created an article,

    How to connect Intercom

    Assembled integrates with Intercom — a contact platform that is mainly used for chat and email — allowing your conversation data to be forecasted and tracked in our system. This article will walk t...

  • Lexi De Veaux created an article,

    How to connect Zendesk Talk

    Zendesk Talk is a telephony platform that is mainly used for phone calls. More information about Zendesk Talk can be found here. In order to connect to Zendesk Talk you will first need to connect t...

  • Lexi De Veaux created an article,

    How to connect Zendesk Chat

    Zendesk Chat is a contact platform that is mainly used for chats.  More information about Zendesk Chat can be found here. In order to connect to Zendesk Chat you will first need to connect to Zende...