Emma Zimmerman
- Total activity 39
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 19
Activity overview
Latest activity by Emma Zimmerman-
Emma Zimmerman created an article,
End of shift state exclusions
Sometimes agents forget to logout. It happens after a long day of helping customers. However, it can cause metrics to become incorrectly inflated. Assembled handles this with our end of shift exclu...
-
Emma Zimmerman created an article,
BPO planner
If you are interested in using our BPO management features but currently don’t have access, reach out to Assembled Support and we can start the conversation of getting access to these features. The...
-
Emma Zimmerman created an article,
BPO heatmaps
If you are interested in using our BPO management features but currently don’t have access, reach out to Assembled Support and we can start the conversation of getting access to these features. Ass...
-
Emma Zimmerman created an article,
Restricted sites
When working with teams at BPOs, you may want to ensure that data is not visible to users outside their team. Assembled offers the ability to configure Restricted sites so that configured users can...
-
Emma Zimmerman created an article,
Resolving outdated schedule changes on the Staffing timeline
It is possible for multiple users to edit the schedule on the Staffing timeline at the same time. In order to prevent issues with concurrent editing, we provide a feature to warn you of any outdate...
-
Emma Zimmerman created an article,
Faster Assembled Reporting
Table of Contents What does cached mean? What data does Assembled cache? What reports utilize cached metrics? How often is data recomputed? What do I do if I notice a discrepancy?You may notice on ...
-
Emma Zimmerman created an article,
WFM Integration
Previously, customers that outsource to BPOs would manage schedules in two places - their BPOs’ WFMs and Assembled. With our WFM integration, Assembled is a single source of truth for schedules! If...
-
Emma Zimmerman created an article,
How to connect Klaus
QA integrations are available on our Pro and Enterprise tier. If you are interested in utilizing this integration but need a different tier, please reach out to support@assembledhq.com. This guide ...
-
Emma Zimmerman created an article,
How to configure SAML SSO for Assembled
Requirements In order to proceed with configuring login with SAML SSO, you must: Have an Enterprise tier Assembled-provisioned company account. If you are not an Enterprise customer but are inter...
-
Emma Zimmerman created an article,
Recipe for Assembled time off notifications in Slack
This recipe uses the send emails to Slack functionality to set up Slack notifications for time off requests. You will need: admin access to Assembled a Slack plan that supports creating an email a...