What is Assembled Assist?

Assembled Assist is a complete AI solution to help support teams improve efficiency and maintain excellent, consistent service across every customer interaction. With Assist, you can:

• Deploy highly configurable AI agents that can handle customer cases from start to finish — with empathy and insight.
• Use your internal knowledge base to automate cases and save your human agents time.
• Level up your team with quick answers, writing help, and workflows built directly from your standard operating procedures.

In this article:

• What does Assist include?
• How long does it take to get started?
• Does Assembled meet my security and privacy requirements?
• Does Assembled integrate with my existing platforms?
• How do I find out more?

What does Assist include?

We offer AI agents to automate resolutions in every channel and a powerful AI Copilot to help your team maximize their output.

You choose the combination of tools that works for your business — while we continuously improve our offerings to help you get ahead.

AI agents for all your channels

Our AI agents help your customers directly in every channel. They’re all powered by a centralized “brain” that learns from your internal knowledge, integrates with your customer management tools, and handles complex workflows.

All our AI agents:

• Eliminate the need for channel-specific strategies and tools.
• Create consistent customer experiences across all contact methods.
• Assess case complexity and quickly make decisions about escalating to a human agent.
• Collect and surface additional context to ensure a seamless handoff when a customer is escalated.
• Use your brand voice and follow your policies and escalation protocols.
• Integrate with your team’s knowledge base and your business systems like Shopify, Salesforce, or Zendesk.

Chat: Our chat agent goes beyond the scripted replies and menu-driven approach of traditional chatbots — it delivers natural, conversational, brand-aligned responses using generative AI and intelligently escalates to one of your skilled human agents if it can’t help. Customers don’t need to choose from a menu of options, get stuck in error loops, or deal with non-answers. Find out more.

Voice: Our voice agent transforms traditional phone support with conversational AI capabilities. Replace your push-button menu tree with natural, conversational interactions. The voice agent handles real-time voice conversations with customers, eliminates hold times by offering immediate resolution, and seamlessly integrates with your existing telephony and IVR solutions. If a human is needed, calls are intelligently escalated to the right person. Get the details.

Email: Our email agent helps teams manage their email support more efficiently — reducing backlog and response times by handling common inquiries right away and freeing up your human agents to focus on more complex cases. Just like the other AI agents we offer, the email agent uses your internal knowledge and standard operating procedures to guide its behavior, automate repeated work, and ensure consistency across customer touches. Learn how.

AI Copilot to help your team move faster

Our AI-powered assistant works alongside your human agents, enhancing their capabilities and boosting efficiency.

Assembled’s agent Copilot:

• Suggests accurate, brand-aligned responses in real time.
• Reduces research time by automatically surfacing the right knowledge and customer data.
• Accelerates onboarding with instant knowledge access.
• Offers one-click modifiers so agents can customize replies instantly.
• Detects language and provides reliable translations for global support coverage.
• Automates case categorization, wrap-up templates, and conversation summaries.
• Learns from agent interactions to constantly improve.

How long does it take to get started?

Most of our customers get up and running within a week, though full implementation timelines can vary based on your company’s specific needs and technical environment. We work closely with our customers to make sure they’re supported.

Does Assembled meet my security and privacy requirements?

All of our tools are built with enterprise-grade security and compliance controls. All data is encrypted, and you maintain full control over what information the AI can access.

Assembled is SOC 2 Type II, HIPAA, and GDPR compliant — with rigorous safeguards to keep customer data secure. Our systems allow customer PII redaction, granular permissions, and robust audit logging. Learn more about our security.

Does Assembled integrate with my existing platforms?

We support a wide range of connected apps and integrations — everything from Zendesk and Shopify to Notion, Slack, and Google Calendar. You can even integrate your BPO management tools to get a bird's-eye view of how your support operations are doing. Discover our integrations.

How do I find out more?

If you’d like to explore on your own, visit our self-guided demo.

Want more info? Get a customized demo from a member of our team — focused on the features you care about.