Zendesk Webhooks for Assembled AI

These standard webhooks are automatically generated during your Assembled AI deployment. They enable critical real-time data flow between Zendesk and Assembled, powering AI-driven ticket responses, agent copilot features, quality review capabilities, and customer satisfaction workflows. Please work with your deployment strategist before modifying or disabling any of these triggers, as they are essential for proper product functionality.

1. [Assembled AI] Notify webhook on ticket creation from public end user comment
   • Primarily leveraged for our AI email agent to respond to tickets at creation
2. [Assembled AI] Notify webhook on ticket follow up from public end user comment: 
   • Primarily leveraged for our AI email agent to respond to tickets after follow up
3. [Assembled AI] Notify webhook on agent reply:
   • Leveraged for our Quality Review page to see the full context of support conversations
4. [Assembled AI] Notify webhook on any comment:
   • Leveraged for conversational & auto-populating copilot with summaries, pre-drafted replies, etc.
5. [Assembled AI] Notify webhook on AI ticket creation (tagged with AI):
   • Allows Assembled to post handoff summary & transcript, when a ticket is created with Assembled AI tags
6. [Assembled AI] Notify webhook on AI ticket closed or solved:
   • Enables closing out the conversation & Assembled CSAT flow, when an AI-tagged ticket is closed/solved
7. [Assembled AI] Notify webhook on messaging session end: 
   • Enables closing out the conversation & Assembled CSAT flow
8. [Assembled AI] Notify webhook on AI phone ticket creation by Zendesk Talk:
   • Enables ticket creation for voice agent, when leveraging Zendesk Talk