Request schedule changes

Plans and permissions:

• Request changes to your schedule: A role with Edit schedules set to Can request changes (Their own schedule) on the Schedule tab
• View and cancel your requests: Any role, or a custom role with Schedule changes set to View only their own on the Schedule tab
• Your company must have schedule change requests turned on.
• No role can request schedule changes by default. An admin turns it on for a role in Manage team > Roles and permissions.

Use a schedule change request to ask for a different shift time, event type, or duration when you can’t edit your schedule yourself. You make the changes on My schedule, and instead of being saved, they’re sent to a reviewer. Every company handles requests differently, so check with your admin or team lead that you’re following your team’s process.

To start, go to My Assembled.

Request changes

1. Go to My Assembled and find the shift you want to change.
2. Select Request changes at the bottom of the page.
3. Select the event you want to change. Change its event type, time, or duration, and select Update event. To add an event, select an empty time instead, fill in the details, and select Add event.
4. Repeat for each change. Your changes show on your schedule, but they aren’t sent yet.
5. Select Request 1 change. The button shows how many changes you’ve made, such as Request 3 changes.
6. In Request changes to my schedule, check the preview of your changes.
7. In Who would you like to notify about this request?, choose who to notify, such as your manager or scheduler. If you don’t choose anyone, the request is still sent for review, but no one is emailed about it.
8. If you want to, add a note in Additional comments.
9. Select Request changes.

You see Request submitted.

If a name in the list shows (View only), that person can see requests but can’t approve them. Include someone who can approve.

Keep in mind: A schedule change request can’t include time off, and can’t cover more than 24 hours. To ask for time off, see Request time off.

What happens after you request changes

1. Your request is sent for review, and it appears on Schedule > Schedule requests for your reviewers.
2. The people you chose to notify get an email. If you didn’t choose anyone, reviewers still see the request on the page. Depending on your team’s process, you might need to tell them about it in a message or in person.
3. Your request is approved or denied, and you get an email either way. If it’s approved, your schedule updates automatically. If it’s denied, the email includes your reviewer’s reason, if they gave one.

If your schedule changes before your request is reviewed, the request becomes Invalid, because the schedule has changed since you made it, and you get an email. If you still need the change, submit a new request.

Cancel a request

You can cancel a request while it’s pending, or after it has expired. Once it’s canceled, no one can approve or deny it.

1. Go to Schedule > Schedule requests.
2. On Schedule requests, the Request status filter shows Pending requests. If it doesn’t, set it to Pending. To find an expired request, set it to Expired.
3. Find your request, open the row actions menu (three dots), and select Cancel.

The request is canceled right away, and you see Schedule change canceled.

To make different changes, submit a new request.

Questions? Check with your admin or team lead.