Plans and permissions:
- View your schedule: Any role, or a custom role with View schedules set to Can view only their own schedule or Can view all agents’ schedules
- Edit your own schedule: Admin, Manager, or Team Lead role, or a custom role with Edit schedules set to Can edit only their own schedule, Can edit own schedule with custom permissions, or Can edit all agents’ schedules
- Your account must be set up for scheduling in Assembled to have a schedule.
Use My schedule to see when you’re working and what you’re scheduled to do, look back at past schedules, and look ahead to future ones. From here you can also request time off, swap shifts, and change your schedule or request changes to it.
To open it, go to My Assembled.
If you’re new to Assembled, your schedule may be empty until your team schedules you. Your shifts appear here when they’re ready.
Navigating My schedule
| Item | What it’s for |
|---|---|
| Day, Week, Month | Choose how much of your schedule to see. Use the date picker, Previous range, and Next range to move to other dates. |
| Tags under the title | The channels, queues, site, skills, and teams you’re part of, and your working hours. |
| My scorecard | Opens your scorecard. See My scorecard. |
| Time off | Request time off or View time off. See Request time off. |
| Request shift swap | Trade a shift with a teammate. See Request a shift swap. |
| More actions | Scheduling history shows the changes made to your schedule. |
| Sync Google Calendar | Connects your schedule to your Google Calendar. Once it’s connected, the button reads View Google Calendar. |
| Edit schedule or Request changes | Change your schedule, or request changes to it. Which one you see depends on your role. |
| Agent experience | Opens the mobile view. |
| Shortcuts | Shows the keyboard shortcuts for the schedule. |
Which buttons you see depends on your role and on what your company has turned on.
See your schedule in Google Calendar or Zendesk
- Google Calendar: select Sync Google Calendar to add your Assembled events to your Google Calendar and keep them updated. See Assembled → Google Calendar integration.
- Zendesk: if your company uses the Assembled app for Zendesk, open its My schedule tab to see today’s schedule, make requests, and select View in Assembled. See Assembled App for Zendesk.
If you don’t see Sync Google Calendar, your company hasn’t turned on Google Calendar sync. Ask your admin or team lead whether it’s available.
Edit your schedule
If your role lets you edit your own schedule, you see Edit schedule at the bottom of the page. If you see Request changes instead, your changes go to a reviewer: see Request schedule changes. Every team has its own process for schedule changes, so check yours before you edit.
Important: Your changes aren’t saved until you select Save in step 5.
- Go to the day with the shift you want to change.
- Select Edit schedule. The schedule switches to edit mode.
- To change an event, select it, change its details, and select Update event.
- To add an event, select an empty time. Choose the Event type, set the Start time and End time or the Duration, add a Description (optional) if you need one, and select Add event.
- Select Save 1 change. The button shows how many changes you’ve made, such as Save 3 changes.
Your schedule updates when you save. Before you save, use Undo and Redo to step through your changes, or select Discard changes to drop them.
If you can’t change your schedule yourself, you can:
Questions? Check with your admin or team lead.