How does Assembled’s billing work?

Need to understand how Assembled bills for your plan? Here are the details.

In this article:

• When will I be billed?
• How is my bill calculated?
• How do I remove team members from my plan?
• How can I change the details on my invoice?
• How do I change my payment method?

When will I be billed?

We bill on the first of the month.

When you get started with Assembled, you’ll pay a prorated amount that covers the remainder of the current month. At the beginning of the next month, you’ll be billed your standard monthly rate.

How is my bill calculated?

Your bill total is based on:

• Your current plan. Find out what each plan includes.
• The Assembled products you use.
  • Workforce management customers pay a flat rate for each person who is scheduled in a given month.
  • Assist customers pay based on usage. If you’d like to check what you’re billed for, contact us and our team can help.

How do I remove team members from my plan?

You only pay for team members who are scheduled during the month in Assembled.

When a team member leaves, you’ll be billed for them at the end of the current month if they have been on the schedule. If they haven’t been scheduled at all during the month, you won’t be billed for their usage.

To make sure people won’t accidentally be scheduled after their last day, mark them as Not staffable in Assembled.

To do this:

1. Visit the People management page.
2. Select the person you want to edit.
3. In the End date field, choose the last day they worked or will work.
4. Select Save changes.

How can I change the details on my invoice?

If you need to update your billing details, point of contact, or other information, please contact us. We’d be happy to help!

How do I change my payment method?

To update the card you use to pay for Assembled:

1. Open the billing portal by selecting the Stripe link in your Assembled invoice.
2. When you’re getting ready to pay, you’ll find a payment method section. Select Add payment method.
3. Add your new payment details and save the payment method.
4. When you pay your invoice, choose your new payment method if it’s not selected automatically.