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  1. Assembled
  2. Reports

Reports

Measure staffing, performance, and other metrics.

Performance reporting

  • Why are some Team Performance metrics blank for email?
  • Why can't a team lead see other teams in Team Performance or Agent Scorecard?
  • How do I read the Activity Timeline on an agent's scorecard?
  • Why do Agent trends and Activity timeline show different adherence numbers?
  • Assembled MCP Server
  • Can I measure how Copilot is helping my team?
See all 10 articles

Staffing reporting

  • Understanding advanced capacity splitting
  • Understanding the Schedule analytics report
  • Understanding the Staffing Heatmap report

Realtime reporting

  • Understanding Realtime analysis
  • Understanding Realtime overview

Volume reporting

  • Understanding the Forecast Management page
  • Understanding the Forecasted vs. actual report
  • Understanding the Trend Analytics report
  • How to export your ticket mapping

Metrics in Assembled

  • Understanding Permissions in Assembled
  • Occupancy in Assembled
  • Faster Assembled Reporting
  • Metrics and definitions

Assembled API

  • Retrieving Scheduled Hours Using the Assembled API
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