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  1. Assembled
  2. Reports

Reports

Measure staffing, performance, and other metrics.

Performance reporting

  • Clock-in and clock-out metrics: schedule adherence
  • Agent states export
  • Understanding the Agent Scorecard
  • Understanding the Team Performance report

Staffing reporting

  • Understanding advanced capacity splitting
  • Understanding the Schedule analytics report
  • Understanding the Staffing Heatmap report

Realtime reporting

  • Understanding Realtime analysis
  • Understanding Realtime overview

Volume reporting

  • Understanding the Forecast Management page
  • Understanding the Forecasted vs. actual report
  • Understanding the Trend Analytics report
  • How to export your ticket mapping

Metrics in Assembled

  • Occupancy in Assembled
  • Faster Assembled Reporting
  • List of metrics and definitions
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