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Assembled
Reports
Reports
Measure staffing, performance, and other metrics.
Performance reporting
Clock-in and clock-out metrics: schedule adherence
Agent states export
Understanding the Agent Scorecard
Understanding the Team Performance report
Staffing reporting
Understanding advanced capacity splitting
Understanding the Schedule analytics report
Understanding the Staffing Heatmap report
Realtime reporting
Understanding Realtime analysis
Understanding Realtime overview
Volume reporting
Understanding the Forecast Management page
Understanding the Forecasted vs. actual report
Understanding the Trend Analytics report
How to export your ticket mapping
Metrics in Assembled
Occupancy in Assembled
Faster Assembled Reporting
List of metrics and definitions