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  1. Assembled
  2. Reports

Reports

Details about Assembled's reports

Performance reporting

  • Understanding the Agent states export
  • Understanding the Agent scorecard report
  • Understanding the Team performance report
  • Understanding the Agent activity report

Staffing reporting

  • Understanding the Schedule analytics report
  • Understanding the Staffing heatmap report

Realtime reporting

  • Updated Realtime dashboard
  • Setting up the Realtime overview
  • Understanding the Realtime overview

Volume reporting

  • Understanding the Forecast management report
  • Understanding the Forecasted vs. actual report
  • Understanding the Trend analytics report

Metrics in Assembled

  • List of metrics and definitions
Assembled