Why do I get an error exporting Forecasted vs Actual data with all queues selected?

If you're exporting the Forecasted vs. actual report and select all queues, you may see a generic error instead of your CSV. Here's why this happens and how to work around it.

Why does the export fail when I select all queues?

When you select all queues for a Forecasted vs. actual export, the request also pulls in data from any child queues. This can trigger a mismatch between forecasted and actual data on the backend, which causes the export to fail with a generic error message. This can happen even for a short date range, such as a single day.

How do I work around this?

Until this is resolved, export with fewer queues selected at a time:

1. Open the Forecasted vs. actual report.
2. Select Export.
3. Choose a smaller group of queues instead of Select all.
4. Select Export to download that CSV.
5. Repeat for the remaining queues, then combine the CSV files if you need a single master file.

How do I know if this is the issue I'm running into?

You'll typically see a generic error when exporting Forecasted vs. actual with all queues selected, regardless of the date range you choose. If you get the same error with only a few queues selected, this is likely a different issue — contact us so we can look into it.