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  1. Assembled
  2. Workforce management
  3. Schedule change requests

Schedule change requests

This section covers all types of schedule changes that agents can request, including future change, past revision, shift swaps, and voluntary and extra time requests. This section does not include time off requests.

  • Schedule change requests general overview
  • Schedule revision and future change requests
  • Shift swap requests
  • Managing extra work and voluntary time off slots
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