Within Assembled you can now export your ticket data for a certain period of time. With this export you can see ticket tags, the group name, and the platform id in relation to the Ticket Mapping you've set up. We find this feature helpful with data reconciliation to make sure what's in Assembled matches what's in your support platform.
How-to:
Go to Configure > Queue management.
Open the Case routing tab and click
Download case datain upper right.-
An Export contact data panel will appear allowing you to choose the date range, contact data type (case (ticket) data or unit of work data), platform, and a filter (e.g. only excluded tickets). You can also include additional details about queue rule matching. Depending on your channels, the export may download as two files.
- We allow the date ranges of 1 hour, 2 hours, 8 hours and 24 hours for ticket exports.
- We allow the date ranges of 1 hour, 2 hours, 8 hours and 24 hours for ticket exports.
Click
Export CSVs.