Events are the blocks of time you use to schedule your team. In Assembled we categorize Events in three ways:
Default- Default Event types, also known as Non-productive events, are Events that are not related to a channel your team supports. Examples: meetings, 1:1's, project time, breaks or lunch.
Time off- Time off Events are for Events like vacation, holiday or sick time. These Events will be associated with time-off requests an Agent can submit.
Productive- Productive Events are Events that are associated with a channel your team supports and will impact your required staffing. Example: Email, phone, or chat events.
No support team’s schedule is identical and we built Assembled such that you can customize the type of Events that appear on your team schedule! That said, when first logging into the platform you'll be provided with a few Events already created:
You can edit or delete any of these Events to meet your use case!
Creating a new Event:
Go to Settings > Events > New Event Type.
You'll be prompted to fill out a form to create a new Event.
- Here you can personalize the name of the Event, as well as the background and text color.
- Note: When selecting a productive event at least one channel needs to be chosen.
Once filled out, click 'Create' to save the Event.
And that's it! Once you've created the new Event you can find it in the Event page and select it as an Event when scheduling.