Once in Assembled, navigate to Settings > Integrations and find your desired platform in the Integration directory tab and click Add.  Once you've connected, you'll be redirected to authorize Assembled with your contact platform, then redirected back to Assembled if it was successful. Once a contact platform is connected, Assembled will start backfilling your data.

Please note: We use the integration's permissions of the account that sets up the integration to authenticate with the endpoints to get data. Any changes to this account and its permissions will affect the integration sync and how we get data. For example, the Zendesk admin who setup the integration with Zendesk in Assembled is leaving. Another Zendesk admin will need to re-enabled the Zendesk integration so that we use their permissions instead to prevent a loss of data.

What systems do you integrate with?

We have out of the box, one-click integrations with:

• Zendesk (Email, Chat, and Talk)
• Kustomer
• Intercom
• Salesforce
• UJET
• Five9
• Amazon Connect 
• Talkdesk
• Zoom Contact Center

Note: We also support manual imports of data via CSV upload or you can use our API to build a custom integration! If you're interested in an integration that you don't see on the list, get in touch at support@assembled.com.

What do you use the data for?

The data from your contact platform is used to populate metrics such as response time, to generate volume forecasts and in certain cases, we pull Agent status records to inform the real-time overview and Agent Scorecard.