If you use Talkdesk as your telephony platform, connecting Talkdesk directly to Assembled is the easiest way to ensure that you're forecasting and scheduling your agents using the most accurate data. Once connected, your telephony contact data will flow automatically in to Assembled.
In order to connect Assembled to Talkdesk you will have to reach out to your Assembled Customer Success Manager or firstname.lastname@example.org.
Note: As of Nov 2023, Assembled will use Talkdesk's "wait time" metric by default for "first response time". If you connected to Talkdesk in Assembled before this date, please reach out to your Assembled Customer Success Manager or email@example.com to update this configuration.
If Talkdesk is integrated with another support platform that is already connected to Assembled, you'll likely want to create a ticket exclusion in the Queues and exclusions page in order to insure that tickets or cases or not double counted. Please refer to the queue configuration and exclusion documentation for more information on how to do this.
Talkdesk Data in Assembled
Once you've connected Talkdesk to Assembled, the Talkdesk integration should appear under your integrations along with the status of the integration.