Connected apps

The basics

• What other tools can I connect to Assembled?

Contact Platforms

• Amazon Connect | Setup Option 3: Existing s3 Bucket
• Amazon Connect | Setup Option 2: Existing Streams Setup
• Amazon Connect | Setup Option 1: No Existing Streams or Buckets
• ServiceNow Integration
• How to connect Zendesk Support
• How to connect Zendesk Talk

See all 27 articles

Login Integrations

• SCIM User Provisioning
• How to configure SAML SSO for Assembled
• How to configure Okta for Assembled

HRIS Platforms

• Setting up your Workday integration
• How does Assembled integrate with Workday?
• Setting up your Hibob integration

QA Platforms

• How to connect Observe.AI
• How to connect Zendesk QA (Klaus)
• Integrating a QA platform
• How to connect MaestroQA

Google Calendar

• Setting up Google Calendar keyword event mapping
• Using the Assembled → Google Calendar integration
• Using the Google Calendar → Assembled integration
• Switching from secondary Google Calendar to primary Google Calendar syncs and vice versa
• Receiving schedule notifications

Assembled App for Zendesk

• Agent average handle time
• Best practices for accurate Zendesk agent states
• Installing the Assembled App for Zendesk
• Using the Assembled App for Zendesk
• Time tracking in Zendesk

Assembled App for Salesforce

• Installing the Assembled Copilot for Salesforce Service Cloud
• Installing the Assembled App for Salesforce Service Cloud

Assembled Chrome Extension

• Overview & installation instructions for Assembled Chrome extension
• Upcoming event visibility & notifications via the Assembled Chrome extension
• Tracking allowed websites via the Assembled Chrome extension
• Zendesk time tracking via the Assembled Chrome extension
• Understanding the activity timeline with the Assembled Chrome extension

Other

• Exporting to Google Sheets
• Conversation uploads
• Setting up your Slack integration