Connected apps

Assembled App for Salesforce

• Installing the Assembled App for Salesforce Service Cloud

Login Integrations

• How to configure SAML SSO for Assembled
• How to configure Okta for Assembled

Contact Platforms

• How to connect Gladly
• Kustomer
• Salesforce Service Cloud
• UJET integration details

Google Calendar

• Setting up Google Calendar keyword event mapping
• Using the Assembled → Google Calendar integration
• Using the Google Calendar → Assembled integration
• Switching from secondary Google Calendar to primary Google Calendar syncs and vice versa
• Receiving schedule notifications

Assembled App for Zendesk

• Agent average handle time
• Best practices for accurate Zendesk Agent States
• Installing the Assembled App for Zendesk
• Using the Assembled App for Zendesk
• Time tracking in Zendesk

HRIS Platforms

• Setting up your Workday integration
• Setting up your Hibob integration

Contact platform integrations

• Zendesk unified agent statuses
• How to migrate to a new contact platform from an existing one
• How to connect Zendesk Messaging
• How to connect Five9
• How to connect Intercom
• How to connect Zendesk Talk

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QA Platforms

• How to connect Observe.AI
• How to connect Zendesk QA (Klaus)
• Integrating a QA platform
• How to connect MaestroQA

Other

• Exporting to Google Sheets
• Conversation uploads
• Setting up your Slack integration