Using the Assembled App for Zendesk

The Assembled App for Zendesk makes individual and team schedules directly visible in Zendesk!

The Assembled app also helps agents stay on track through real-time updates on changes to their schedule as well as reminders for upcoming events.

Please note: you will need to install it from the Zendesk Admin Center once you integrate the platform within Assembled. You can find more information on installation here.

You’ll find the Assembled app in the top navigation bar and ticket sidebar of Zendesk. If you have other Zendesk apps installed, the specific order of the apps will depend on how your admin has set them up

If you are already signed in to Assembled in another tab, you should automatically see your schedule in the Assembled App in Zendesk.

If you are not already logged in, you will see a sign in button when you first open the Assembled App in Zendesk.

If your company uses Assembled's AI Copilot, you will see your personal Copilot in the sidebar instead of your schedule. The Assembled button in the top navigation bar can still be used to view your schedule.

Benefits of the Assembled App for Zendesk

Adding the Assembled App to Zendesk allows agents to quickly view their schedule and get notified of changes.
For team leads and managers, adding the Assembled App also allows for more accurate agent state tracking.
- Important: Make sure only one tab of Zendesk is open at a time for accurate tracking.
If you use our AI Copilot, the Assembled App in Zendesk is also how agents will access their personal Copilot.

Common sign in issues

If you're having issues signing in (sign in button doesn't go anywhere, login from a different tab not carrying over to Zendesk, etc.) - it may be related to your browser settings.

Third-party cookie settings

We require third-party cookies to be enabled for Zendesk and Assembled to share login data between apps.

If your browser has third-party cookies disabled, you won't be able to sign in to the Assembled App in Zendesk.

Enabling Third-party Cookies in Google Chrome:

Go to chrome://settings/ > Privacy and security > Third-party Cookies
Set this to Allow third-party cookies
Go back to chrome://settings/ > Privacy and security and click Delete Browsing Data
Clear All Cookies and Cached files

Note: Chrome's Incognito Mode prevents third party cookies by default, meaning you cannot log into the Assembled Zendesk app while using Incognito.

Enabling Third-party Cookies for just Assembled

If your company has security requirements that don't allow for third-party cookies to be enabled for all sites, you can limit cookie access to just Assembled.

Scroll down to 'Sites allowed to use third-party cookies'
Add [*.]assembledhq.com to the list

Enabling Third-party Cookies in other browsers

Safari: please refer to this article. Also make sure that "Prevent cross-site tracking" is unchecked.
Firefox: please refer to this article.