Integrating a QA platform

Assembled is now partnering with MaestroQA, allowing customers to pull in their QA data directly from MaestroQA. This will work hand in hand with the Agent Scorecard, allowing you to have more information on your agent’s overall performance and adherence.

Upon connecting your QA platform, you’ll also start seeing the data for each of your agents automatically populating in the Agent Scorecard.

QA platforms available on Assembled

• MaestroQA

NOTE: If you’re using another QA platform and you’d like to add it to Assembled, please reach out to support@assembledhq.com

What do we use the data for?

• For now, we are using the QA data to complement the Agent Scorecard report.