Integrating a QA platform

Assembled is now allowing customers to pull in their QA data. This will work hand in hand with the Agent Scorecard, allowing you to have more information on your agent’s overall performance and adherence. This feature is a part of Assembled's Pro and Enterprise plan. Please see our Plans page for additional details about our Assembled plans and associated features, and please contact the Assembled team at support@assembled.com if you’re interested in using this!

Upon connecting your QA platform, you’ll also start seeing the data for each of your agents automatically populating in the Agent Scorecard.

QA platforms available on Assembled

• MaestroQA
• Klaus

If you’re using another QA platform and you’d like to add it to Assembled, please reach out to support@assembledhq.com.

What do we use the data for?

• For now, we are using the QA data to complement the Agent Scorecard report.