How do I fix a schedule generation that's stuck on "Generating schedule..."?

If a schedule generation stays on the "Generating schedule..." screen well past the usual wait, this is a known issue with the older schedule generation experience. This article explains why it happens, what to do about it, and how to avoid it going forward.

Why does schedule generation get stuck on "Generating schedule..."?

This happens when the schedule generation process times out while loading agent data, or when your browser loses its live connection to our server partway through generation. When either of these happens, the page can keep showing "Generating schedule..." even though generation is no longer actually running in the background.

Keep in mind: This issue is specific to the older schedule generation experience. Schedule generation 2.0 does not have this problem.

What should I do if a schedule generation is stuck?

Schedule generation usually takes 1 to 15 minutes, depending on team size. If it has been running longer than that with no progress, try the following:

1. Wait a few more minutes to rule out a slow run rather than a stuck one.
2. Create a copy of the affected schedule, then generate from the copy instead of the original.
3. If the copy also becomes stuck later on, create another copy and generate from that one.

Note: You may need to repeat this more than once if the issue recurs on a copy.

How can I avoid this happening again?

This issue only affects the older schedule generation experience, which is not being actively maintained. If you are running into it often, moving to Schedule generation 2.0 is the most reliable long-term fix.

What if the workaround doesn't resolve the issue?

Contact us and let us know which schedule is affected and how long it has been stuck. We can look into what's happening on our end.

Questions? Contact support@assembled.com and we'll be glad to help.