At Assembled, we're here to help you get the most out of our platform. Whether you have a quick question or need technical assistance, we offer multiple ways to reach our support team. You can also find answers to many common questions at our Help Center.
Business Hours
We have teammates across multiple time zones to provide extended coverage. Our support team is available Monday - Friday from 3:30AM - 6:00PM PT. Messages received outside of these hours will be responded to as quickly as possible.
Chat
Chat in through your Assembled app! Click the Help option in the bottom left corner of your Assembled dashboard to access our chat. From there, you can ask questions or submit a ticket with our team.
You can also visit our Help Center and use the chat widget in the bottom right corner. Our AI-powered chat can quickly find relevant articles and provide answers to common questions. If needed, your conversation can be escalated to our human support team.
Phone Support
Call us at 680-CALL-CAL (1-680-225-5225)
When you call, you'll connect with our Voice AI agent, which can help you with common questions and troubleshooting. Our AI agent has access to our comprehensive knowledge base and can assist with many inquiries instantly. If the AI agent can't resolve your issue, a ticket will be filed with all context from your call so that a member of our human support team can follow up with you.
Email Support
Email us at support@assembled.com
Our team monitors this inbox regularly and responds to all inquiries as soon as possible, typically within 1 - 2 business days for standard requests. For time-sensitive requests, please include additional context on relevant dates or dependencies so that we can properly prioritize the request.
Office Hours - book time with us!
Need to speak with our team live? Submit a request for an office hours session! You can book time on our calendar or by emailing office-hours@assembled.com To help us efficiently prioritize and schedule your request, please include:
- A description of what you would like to review or discuss. The more details we have, the better we can prepare and help!
- Who from your team we should include on the invite
- Preferred timezones or blocks of time to schedule
Office hours sessions are 15 minutes by default. If additional time is needed to support, we'll extend the duration or schedule an additional session.
Critical Issues
For critical or business-impacting issues, please indicate the urgency in your initial message so we can prioritize accordingly. Use works like “URGENT!” in the subject or message. Our team continuously monitors for these scenarios, no matter how rare, and we’ll escalate as needed.
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