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  2. Assembled for agents

Assembled for agents

Manage your schedules, requests, and settings.

Getting around

  • How does the mobile view of Assembled work?
  • How do I change my settings?

Your schedule and time off

  • How do I use my Assembled schedule?
  • How do I request time off?
  • Early access: Time off planner for agents
  • How do I request changes to my schedule?
  • How do I swap my shift?

Your scorecard and Copilot

  • How do I use my scorecard?
  • How do I use Copilot in Zendesk?

Still need help?

Chat with our support team. If your question needs a closer look, they'll take it from there.

Assembled

Workforce management, BPO management and AI agents for modern support teams.

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