Assist can leverage your Helpjuice knowledge base to help craft customer replies and provide information at an agent’s fingertips.

Helpjuice API Integration

1. Navigate to the Integrations page within the Setup menu and select Configure Integration.
   
2. Generate an API key from Helpjuice your Company Settings > API credentials and copy into the API Key input.
3. Input your company’s Helpjuice subdomain.
4. Click Submit and we’ll begin syncing all Helpjuice information for you. Every 15 minutes, Assist will look through this folder, and sync any articles that have changed since the last time it checked.

FAQs

• Does Assist sync category, hierarchy, and keywords?
  • Helpjuice articles can have a category, hierarchy (category is a subset of hierarchy), and article keywords. All are mapped to knowledge tags within Assist.
• How do I limit what Assist has access to?
  • Assist will sync all information with Helpjuice, but you can delete any information within the Assist knowledge base. Articles that have been previously deleted will not be re-pulled in with each sync.
• How are my articles mapped to Assist’s tagging of internal v. external knowledge
  • Public articles within Helpjuice are considered external knowledge within Assist
  • Internal articles within Helpjuice are considered internal knowledge within Assist
  • Private articles within Helpjuice are considered internal knowledge within Assist