Assist can leverage your Confluence knowledge to help craft customer replies and automate support cases. 

Confluence Integration

1. Navigate to the Integrations page within the Setup menu and select Configure Integration.
2. Type in your Domain Name. Note that your domain name must be followed by .atlassian.net. 
3. Login to Confluence and generate an API key following these instructions.
   • Note that the integration will only have access to the Confluence data of the user that generates the API key. 
4. in Email - put in the user email of the person who generated the API key. 
5. in API Key  - put in the api generated from Confluence
6. Optional - filter confluence sync to relevant spaces, parents, or labels so that you only pull in the pages relevant to your Assist integration.

Once you've filtered how you'd like, click Add and Assist will start syncing in documents. This integration will re-sync every 15 minutes so you have the latest documents in Assist. Archived documents or previous versions will not be stored. 

FAQs

• Does Assist sync category, hierarchy, and keywords?
  • Confluence articles can have a category / space ID, hierarchy / ancestor page, and article keywords. All are mapped to knowledge tags within Assist.
• How do I limit what Assist has access to?
  • You can limit access by changing the permissions of the account you've synced with, or filtering to specific labels, parent pages, or spaces. You can also delete any information within the Assist knowledge base. Articles that have been previously deleted will not be re-pulled in with each sync.
• How are my articles mapped to Assist’s tagging of internal v. external knowledge
  • Public articles within Confluence are considered external knowledge within Assist
  • Internal articles within Confluence are considered internal knowledge within Assist
  • Private articles within Confluence are considered internal knowledge within Assist